Account & Data Deletion

Applies to your Hom-Tour account

This page explains how you can request deletion of your Hom-Tour account and the personal data associated with it, what data is deleted, what data is retained, and for how long.

1. How to Request Deletion

Account deletion is currently handled by our support team. To request deletion of your Hom-Tour account:

1. Send an email to support@hom-tour.com with the subject line "Account Deletion Request".
2. Include the full name and mobile number registered to your Hom-Tour account so we can verify your identity and locate your account.
3. We will confirm receipt of your request and may contact you to verify your identity before proceeding.
4. Once verified, we will delete your account and the associated data described below within 30 days.

2. Data That Is Deleted

Upon a verified deletion request, we permanently delete the following data associated with your account:

• Profile information: name, email address, mobile number, gender, date of birth, and address ("living at")
• Your account credentials (password)
• Saved/favorite property listings
• Search history
• In-app notifications

Your account balance, if any, is reduced to zero as part of deletion.

3. Data That Is Retained

Some data cannot be immediately deleted because we are required or entitled to keep it:

• Booking and payment/transaction records, and your balance movement history — retained for up to 5 years after your account is deleted, as required for accounting, tax, and legal dispute-resolution purposes under applicable Egyptian law. Personal identifiers on these records (such as your name and contact details) are removed or anonymized where feasible; the underlying transaction records themselves are kept for the retention period above.

Once the applicable retention period has passed, this remaining data is permanently deleted or fully anonymized.

4. Questions

If you have questions about this process or your data, contact us at support@hom-tour.com. See our Privacy Policy for more information on how we handle your data.