Effective Date: June 20, 2026
Hom-Tour ("we," "us," or "our") is committed to protecting the privacy of everyone who uses our website, mobile application, and related services (collectively, the "Platform"). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have regarding your information.
| Category | Details |
|---|---|
| Account Information | Full name, email address, phone number, password (encrypted), and profile photo when you register. |
| Property Preferences | Search history, saved listings, budget range, preferred locations, and property type filters. |
| Transaction & Inquiry Data | Records of property inquiries, virtual tour views, reservation requests, and communications with developers. |
| Rewards Program Data | Hom-Points balance, redemption history, and partner offers you have accessed. |
| Device & Usage Data | IP address, device type, browser, operating system, app usage patterns, and crash logs. |
| Location Data | Approximate or precise location (with your permission) to show nearby properties and calculate commute distances. |
| Payment Information | Where applicable, payment method details are processed securely by our licensed third-party payment processors (e.g., Fawry, Paymob); Hom-Tour does not store full card numbers. |
We process your personal data based on: (a) your consent, which you may withdraw at any time; (b) the necessity of processing to perform our contract with you (i.e., providing Platform services); (c) our legitimate business interests, such as improving the Platform and preventing fraud; and (d) compliance with legal obligations under Egyptian law, including Law No. 151 of 2020 on the Protection of Personal Data.
We do not sell your personal data. We may share information with:
Your data is stored on secure cloud infrastructure with encryption both in transit (TLS) and at rest. We implement role-based access controls, regular security audits, and monitoring to protect against unauthorized access, loss, or misuse. While we take reasonable measures to protect your data, no system can be guaranteed 100% secure.
We retain your personal data for as long as your account remains active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to limited legal retention requirements (e.g., transaction records for tax purposes).
To exercise any of these rights, contact us at support@hom-tour.com. We will respond within a reasonable timeframe consistent with Egyptian data protection law.
Hom-Tour uses cookies and similar tracking technologies to remember your preferences, analyze platform traffic, and improve your browsing experience. You can manage cookie preferences through your browser or device settings. Disabling certain cookies may limit some Platform features.
Hom-Tour is intended for users who are 18 years of age or older, as property transactions require legal capacity to contract. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
Where Hom-Tour uses cloud or AI service providers located outside Egypt, we take appropriate measures (such as contractual safeguards) to ensure your data continues to receive an adequate level of protection consistent with Egyptian data protection requirements.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of material changes via the app or email, and the "Effective Date" above will be updated accordingly.
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at: